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If I pre-order my grill, when will it ship?

Once you pay the full amount, your grill is expected to ship during the second week of August. You’ll receive a confirmation email as soon as it ships along with a tracking number.

What is the EAT Money Back Guarantee?

Our EAT (Ensure Amazing Taste) Money Back Guarantee means that with a purchase of your grill today, you will get money back by choosing one of the following rebate options when you check out.

Buy the Z Grills Pro 700E now, get money back by choosing one of the following rebate options:

a) $199 in one year,

b) $299 in two years,

c) $399 in three years,

d) $499 in four years,

e) $699 (or $599 with Pro 7002E) in five years

Where will I receive the rebate check?
Z Grills will send your rebate check to the shipping address that we have on file. Please call/email us regarding any change of address as we will update your profile.
Can I change my rebate options afterwards?
No, rebate options cannot be changed.
What if I returned your product? Will I still be eligible to get the rebate?
No, any product return or refund will void your rebate program immediately.
What if at the time of my rebate I can’t contact customer service, and no one replies?
While we can say with near certainty that this won’t happen, the Offer is governed by and will be construed in accordance with the laws of the State of California.
If I forget the rebate date, will the company send me anything to remind me?
It can be hard to keep track of these things, so just leave it to us – our systems will send out your check on time.
Can I update my address and contact info for the rebate?
Yes, feel free to email or call us to update your profile.
What if my grill breaks down after 3 years warranty? Will my rebate option stay valid?
Yes, you will be qualified for the rebate unless you return and request a refund before the original chosen rebate date. We will always support your Z-grills products, you just need to pay parts and shipping if outside of the warranty period. 
If I pay the full amount during the preorder, will I receive the product ahead of the official launch date?
Sorry, the stock will be dispatched in August. But we do recommend you to preorder because it will secure your spot in the line. In addition, the preorder will grant you a free grill cover as early bird perk. 
What is different between ZPG-7002E/700E and ZPG-7002B/700D?
Our E series products are equipped with premium stainless steel grill lid and hopper lid, which makes the entire product quality to a whole new level.
Do we have to stick with Zgrills pellets? Can we use other pellets on Zgrills?
 Although we do recommend you to stick with Zgrills pellets, you sure can use different kinds of pellets based on your preference. 
What is the gauge of steel on ZPG-700E/7002E?
We use gauge 12 stainless steel for the grill lid and gauge 14 iron steel with powder coating for the rest part. 
Will products other than ZPG-700E/7002E be eligible for the rebate promotion?
Unfortunately, products other than ZPG-700E/7002E will not be able to enroll the rebate promotion. 
When will I receive the rebate check?
Z-grills will calculate the order date as your Day 1 of the rebate program and send you one check at the end of your selected program length.

 

 

 

 

For example, if your order date was 8-1-2018

1-year rebate program, ETA of the rebate check will be 8-1-2019 for the amount of ______

2 years rebate program, ETA of the rebate check will be 8-1-2020 for the amount of ______

3 years rebate program, ETA of the rebate check will be 8-1-2021 for the amount of ______

4 years rebate program, ETA of the rebate check will be 8-1-2022 for the amount of ______

5 years rebate program, ETA of the rebate check will be 8-1-2023 for the amount of ______

Why Buy a wood pellet grill?
Wood fire is a better cooking solution than gas & charcoal grills. Here’s why:

1. Taste: wood naturally enhances flavor

2. Versatility: 7-in-1 grill, smoke, bake, roast, braise & bbq

3. Ease: no need to babysit, set & forget it

4. Consistency: cook like a pro every time

5. Community: recipes available on z grills site

Why choose z grills?
★Proud American brand

★High quality but affordable price

★33 years pellet smoker r & d and production(factory)

★50 years stainless steel production(factory)

★3 years warranty: all of the item sold by z grills from amazon have 3 years warranty

★30-day return guarantee: we want you to be fully satisfied with every item that you purchase from z grills

Why should we use it?
Using a wood pellet grill is healthier and easier to maintain than a traditional grill. With the Z Grills Elite 900, you can use the same grill to smoke, bake, grill, roast, braise, sear and BBQ, its highly time- and energy-efficient with a wider choice of flavors and a variety of usage options.
Where are these made?
Made in China
What is it made of?
Powder coated steel
How many cooking sessions do you get per bag of pellets?
The amount is based on cooking time and temperature. Most long cooking time is usually at lower temperatures.

15 lbs. of pellets for briskets

20 lbs. of pellets for ribs

Is there an option for mesquite pellets?
Yes if you can find them and they are the proper size so they don’t jam the auger when in use
How is the ash from the pellets removed from the burn pot?
Self-cleaning cycle before shut down, vacuum every 4 bags of usage
Is the smoker box separate or how do you smoke on the grill
You set the dial to smoke and it uses the grill box
What are the specs for ZPG-7002/700B?
1. Cooking Area: 513 square inch

2. Second Cooking Rack: Standard, 187 square inch

3. Cooking Temperature: 160°F to 475°F

4. BTU’s /hr: 25,000

5. Hopper Capacity: 20 lbs.

6. Internal Temperature Sensor: Yes

7. Pellet Purge System: Yes

8. Electronic Auto Ignition: Yes

9. Shutdown Recycle Mode: Yes

10. Weight: 140lbs.

What are the spec for ZPG-450A?
1. Cooking Area: 330 square inch

2. Second Cooking Rack: Standard, 120 square inch

3. Cooking Temperature: 160°F to 475°F

4. BTU’s /hr: 25,000

5. Hopper Capacity:15 lbs

6. Internal Temperature Sensor: Yes

7. Pellet Purge System: Yes

8. Electronic Auto Ignition: Yes

9. Shutdown Recycle Mode: Yes

10. Weight: 90lbs.

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